Last Updated: 06/14/2023
We may change this policy from time to time. If we make changes, we will notify you by posting the updated policy and revising the “Last Updated” date above. We encourage you to review the policy whenever you use our Services to stay informed about our information practices and about the choices available to you.
Collection of Information
Information You Provide
We collect information you provide, such as when you sign up for a BET LABS account, when you provide information as part of our identity verification process, or in the course of a transaction. We may collect, but are not limited to collecting, the following: basic user information, such as your name, email address, mailing address, phone number; financial information, including bank account and payment card numbers; and other historical, contact, and demographic information.
Use of Information
We use information about you to deliver the information and support you request, including receipts, technical notices, security alerts, and support and administrative messages.
We may use information we collect to send you news and information about our products and Services and to communicate with you about products, services, contests, promotions, and incentives offered by us.
We may also use information about you to track and analyze trends and usage in connection with our Products and Services; to protect our rights or property; to verify your identity; to investigate and prevent fraud or other illegal activities; and for any other purpose disclosed to you in connection with our Services.
We may, or we may use third-party service providers to, process and store personal information in the United States and other countries.
Sharing of Information
We may share personal information about you as follows:
With third parties to provide, maintain, and improve our Services, including service providers who access information about you to perform services on our behalf (e.g., fraud prevention and verification services), and including financial institutions, processors, payment card associations, and other entities that are part of the payment or transfer process; In connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business; If we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request; to enforce applicable agreements or policies; to protect the security or integrity of our Services; and to protect us, our Sellers, end users, or the public from harm or illegal activities; and With your consent. We may also share aggregated, non-personally identifiable information with third parties.
We take reasonable measures, including administrative, technical, and physical safeguards, to help protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
Please contact us about any necessary returns.
Returns of unopened products can be made within 14 days of date of purchase.
(This excludes Botu-Crio; this product needs to be stored under proper frozen temperatures and therefore cannot be returned.)
Merchandise should be sent back to the following address:
1501 BULL LEA ROAD
LEXINGTON, KY 40511
Note: The method of refund will be determined by the original method of payment.
Standard Ground Shipping
The standard shipping option for all orders is Ground Delivery. Orders shipped Ground will typically arrive 5-10 business days after the order has been filled. Orders will usually be filled within 3 business days.
Express shipping is available for an additional shipping charge.
Please email customer service for order tracking information.
Shipping & Handling
Shipping & Handling charges are noted during the checkout process. Please note that we cannot ship to PO, FPO, APO, or IPO boxes.
Multiple Delivery Attempts
There will be a $10 fee charged on all packages returned for non-delivery. We encourage you to use a commercially zoned business address for delivery whenever possible.